Kuwait Enterprise Awards 2017

10 MEA MARKETS / Kuwait Awards 2017 , KU170004 JumeirahMessilah BeachHotel & Spa is regarded as among the most luxurious and innovative in the world and has won numerous international travel and tourismawards. We invited Ahmed Jarkass, Director of Business Development &Marketing, to tell us more about how the facility in Kuwait has achieved its exceptional reputation for excellence. Best International Luxury Hotel Resort Chain 2017 Jumeirah Messilah Beach Hotel & Spa has successfully established a solid reputation as a one- of-a-kind destination due to the landmark’s beachfront location, proximity to major attractions, the airport and its full range of facilities, venues and services that suit both leisure and business travellers. The resort features impressive food and beverage options serving world-class dining experiences, elegantly appointed guest rooms offering unmatched comfort and privacy, as well as Talise Spa, which provides the ultimate experience in relaxation and rejuvenation. Ahmed summarises the team’s mission to us, explaining what steps the firm takes to reach their goals. “At the facility, our mission is to remain the hospitality industry leader in the State; we offer the highest standards of services and experience to our guests. Our guests’ individual needs are our number one focus and each of our team members are trained to ensure we deliver across every touch point throughout the hotel. By ensuring we have the right hospitality leaders in place, we can ensure we are focused on offering our guests an experience tailored to their needs.” Marking the venue out as the best possible option for guests and visitors is essential, due to the growing levels of tourism within Kuwait. Ahmed discusses the venue’s guest-focused experience as a key factor in enticing new and returning visitors. This is not the only aspect however, as Ahmed also mentions how the resort can be tailored to various family groups, along with fascinating views and pools. Not just a holiday resort, Jumeirah Messilah can also cater for corporate guests in this technology dominated generation, as well as private parties. The resort really is suitable for all types of guests. “In addition to our service and guest-focused experience, Jumeirah Messilah offers a wide range of products and services that meet the needs of all our guests. For our leisure guests, we can accommodate big and small families alike via the resort’s Residential Suites, which range from one to three bedrooms with each offering tranquil views over the hotel’s sculptured gardens and sparkling swimming pool and a feeling of peace. With panoramic views of the glittering sea and the hotel gardens, the five-bedroom villa at Jumeirah Messilah Beach Hotel & Spa gives guests an unforgettable experience. Each villa provides a private car park and plunge pool to provide complete privacy and flexibility to guests. “Whereas our corporate guests are catered for via world-class facilities equipped with all the latest technology to meet business needs, our small meeting rooms are ready-made for brainstorming or board meetings. Our state-of- the-art Badriah Ballroom, which measures 1,950 square meters, is a venue for every event or occasion. We also provide guests, a detailed terms and conditions for various products and services, including stay, dine and relax. Our resort is suitable for all guest types and we strive to exceed customer expectations.” Ensuring staff are happy is integral to providing the best service within the hospitality industry. Customer service is vital and so staff must be well- equipped to deliver the best service to visitors. Ahmed talks us through the recruitment system in place at the resort, making sure team members work hard to guarantee guests will return. “It is important for us that our staff believe in Jumeirah’s vision and put our client’s needs at the center of what they do. It takes a special person to work in hospitality and at the high level of standards that we expect, and so we are very diligent during our hiring process to ensure that we are recruiting the right person for the right role. By ensuring that we have the strongest team, we are able to deliver the guest experience that we are known for, and continue to exceed expectations each time our guests stay with us. “Management ensure that our staff are happy and is reflected upon welcoming our guests with a smile to make them feel welcomed and at home. With our guests, we strive to have them come back and enjoy the world-class service and hospitality that the resort offers.” Ultimately, already an attractive destination, Jumeirah Messilah Beach Hotel & Spa will continue to tailor its offers and services to ensure guests get the maximum value from their stay, as it establishes its position as the leading resort within the region, as Ahmed concludes. “Fundamentally, we are committed to being the industry leader and will continue to tailor our products, services, promotions and offers to suit our guests and strengthen our position as the preferred hospitality destination in Kuwait.”