MEA June 2017

MEAMARKETS / JUNE 2017 21 Highest Caliber of Professionals and Equipment in a clinic in Dubai g Recently, myPediaclinic was one of the top winners of MEA’s UAE Business Awards, Dr. Medhat expresses to us what it means to have won. “I am heartened to have received this award. It validates myPediaclinic’s team effort to be the best clinic we can possibly be. “I feel my success is multifactorial. It’s a mix of medical expertise, leadership, and great passion for the patients’ wellbeing and comfort at the clinic. Firstly, we all work as a team passionately towards our goal of ensuring children’s health. Secondly, we strive to remain up to date in a world where information is changing rapidly due to innovative research in the field. In addition, we use the latest technology available globally at our clinic, along with the greatest expertise in the region. We are always looking to make the children’s visit pleasant and we have developed a system based on over 25+ years of practice that allows me to thoroughly examine each child who enters our clinic. “In addition, parents love the clinic because it’s one stop for all their children’s concerns, ranging from vaccinations, check-ups, nutrition counselling, lactation, dental screening and more.” Alongside the successful win in the UAE Business Awards, myPediaclinic’s Pediatrician has received several awards such as Best Pediatrician in Maryland, U.S.A and Most Recommended Pediatrician in Maryland, U.S.A. He was also voted as one of the most influential people in the UAE by Ahlan Magazine. Also, his clinic was voted Best Pediatric Clinic in Dubai by Mother, Baby, and Child Magazine. Dr. Medhat Abu-Shaaban has won Best Pediatrician Award several times. In each department myPediaclinic has the highest calibre of professionals and equipment. Offering medical services from birth to 18 years of age. When discussing the clinic’s philosophy, Dr. Medhat goes into detail about how myPediaclinic maintains the high standards that are set across the center. In addition, they also have a mystery shopping system in place to ensure the highest patient satisfaction and experience. “Patients come to our clinic and are often scared, worried and sick. My philosophy is that all children should feel comfortable; creating a fun and safe ambiance, unlike a typical clinic. To do this we look at every tiny detail in the clinic. Everything matters from the staff welcome to the goodbye. Attitude and bedside manner hold a high priority at our practice. Every room is also custom made to make the family and kids feel comfortable and as if they are not in a clinic, but a fun safe area. “Our staff are highly trained on serving patients. We hold weekly internal meetings to discuss the previous week’s performance and ways for improvement. “Alongside this, we also take our patients’ feedback upon visit completion through an anonymous assessment form. This is analyzed and immediate action is taken. “The UAE an especially Dubai Healthcare City, is a leader in the region for health care. Dubai is very promising as it welcomes new ideas and innovations with open arms”, Dr. Medhat informs us of the advantages of being based in UAE. “The UAE appreciates professionalism and is known for top-notch services. Ever since I moved my practice to Dubai I have received tremendous support, especially from Dubai Healthcare City. Dubai is a hub for world-renowned doctors and unique services. It is popular for medical tourism from neighbouring countries and it also continues to grow rapidly.” Working within an industry that is constantly changing, it’s important for a business to be at the forefront of any emerging developments and trends. For myPediaclinic, Dr. Medhat explains to us how they ensure the center is one step ahead. “To ensure we are always one step ahead we make sure that we stay up to date on worldwide trends and do our proper research to maintain our knowledge in the industry. Also, we take the feedback of our patients seriously and keep track of all our patients concerns on social media platforms.” As for what makes myPediaclinic unique, Dr. Medhat informs us of how the clinic distinguishes itself from its competitors, and how they present themselves as the best option for their clients. “Many factors contribute to our uniqueness. The design of the clinic in itself, is one of a kind and everyone loves it – both parents and children. The rooms are themed based on children’s story books which makes kids feel comfortable. For us, comfort of the patient is of the highest priority. We make sure they are entertained even during their dental assessment and treatment. They have virtual reality and fun movies available during their check-up. We also use the latest advances in painless dentistry. “Our individuality also stems from having the top specialists in the region all under one roof. Also, we distinguish ourselves with our technology in all specialties. The clinic also provides unique services. “One of the things that we do is spread awareness. Our approach is modern and up-to-date with patients as we spread awareness on our social media and on our blog so that we can continue to inform the new generation of patients, who now depend on social media and the Internet for information.” The staff at myPediaclinic is considered as family, Dr. Medhat explains to us when discussing the culture within the center.