MEA UAE Business Awards 2017

68 MEA MARKETS / UAE BUSINESS AWARDS 2017 , UA170065 Himatrix is a leading company dedicated to distribute and service high-end weighing products and solutions for its customers. We spoke to Nadeer Ali to find out more. Best Weighing Technology Provider - Middle East Established in 2004 with the aim to support the region’s growing demand for weights and measure requirement, HIMATRIX adopted international certification such as ISO9001:2008 from BSI and accredited for ISO17025:2005 from DAC (Dubai Accreditation Department) and ENAS (Emirates National Accreditation System) as well as for EC Type Approvals from METAS (National Metrology Institute Switzerland) to legally verify commercial weighing equipment. Since inception the firm’s strategy has been to constantly invest in infrastructure, facilities and people, working closely with customers and business partners to provide excellent service and products. Nadeer outlines the firm’s core focuses and how it works to achieve excellence constantly. “HIMATRIX is a very action- oriented company who leads by example. Our leadership is to empower our employees so that they can strive for excellence. We believe that striving to be the best in our work, our relationship, our ideas and our services is the greatest demonstration of our pledge to customer satisfaction. We are determined to do the best at what matters most, quality. Our success depends on our employees’ ability to deliver the consistent level of excellence expected by all who rely on us. “Our mission is to provide knowledge and consultancy to our customers in how to improve their day-to-day business, be competitive and up to date with international quality standards and regulations. Our vision is to act as a center of competence and to provide a state-of- the-art service and support structure to the Gulf Region. Our values are based on integrity, teamwork and professionalism in all our core focus (Customers, Service, Quality, People and Partnerships). All of these factors have been central to our success.” Staff are a vital part of this success, and Nadeer discusses how they work collaboratively to offer the very highest level of service to their clients. “HIMATRIX’ success and level of competence is thanks to their talent recruitment process. Each department head has to communicate through a BMT online form its recruitment needs to the HR Department, who will then together with the MD assess the needs against the company resources, strategic goals and objectives. Once approved by the TMT, HR ensures that all activities that are required to achieve business objectives are captured in BMT’s job design system. This design process also captures skills, competencies & qualifications required to properly deliver the activities to a high standard. “By the end of each fiscal year each employee will be evaluated based on the pre-defined KPI’s. By beginning of each fiscal year each employee’s KPI’s are agreed with BMT and line managers. KPI’s are goals of each employee and function against the company’s strategies. For new employees a so called temporary performance review is done after 6 months. “Informal reviews are undertaken between the line managers and employees on a quarterly basis. Annual Performance Evaluation are based on the achievements the employee is appraised and compensated in accordance to the HR policy for its position and when applicable. Areas of improvement are defined and agreed upon for further action. Development and retention plans and incentive programs are as well discussed and agreed when setting the KPI’s. Employee satisfaction surveys and the other feedback mechanisms (appraisals, team meetings etc.) and feedback is elicited on all talent management approaches.” Looking ahead, growth is the firm’s core focus, as Nadeer is keen to highlight in his concluding comments. “Ultimately, Himatrix as one of the best in Dubai100SME ranked company in the UAE, but we remain committed to continued growth and our strong strategic plan for 2020 to become a global brand will ensure this. Our core plan is to set up Himatrix office in Europe soon, in order to enhance our company, and we are looking forward to the opportunities this will bring for us.” Company: Himatrix Middle East FZCO Contact: Nadeer Ali Email: [email protected] Address: Dubai Airport Free Zone, Dubai, P.O Box 119396, UAE Phone: +971 4 2512374 Pantone blue 072 C Pantone Process Cyan