MEA UAE Business Awards 2017

MEAMARKETS / UAE BUSINESS AWARDS 2017 69 , UA170079 Hotel Versailles Dubai is a pinnacle of hospitality and service based right in the heart of Dubai. We invitedManoj Padhi, Group General Manager to tell us more about the hotel and how it works to provide clients with the very highest standard of service at all times. Award for Excellence in Accommodation - Dubai Now in its 10th year of operations, Hotel Versailles Dubai is committed to giving its guests the very best of guest services and as such the hotel is currently in the process of reinventing to incorporate the Raviz Brand. Manoj outlines how the hotel is constantly developing and adapting in order to give guests the very best and remain at the cutting edge of the latest developments within the ever evolving hospitality space. “Here at Hotel Versailles, we are always looking to improve our offering and give clients the best stay experience possible. What started out as a 2-star property in 2006 soon became a 3-star in under a year, and this was one of my biggest challenges personally, but we did a complete turn around and are currently in the process of yet again going for a 4-star rating once our current upgrades are complete. “Our philosophy is simple: to provide services beyond compare and ensure that our guests come back again and again. We seek to be a home from home and are always looking to build upon our current success.” As is the case in any service industry, hospitality places great emphasis on having a strong, dedicated team who are committed to excellent client service. “The culture in our organization is based on team work; a lot goes into the induction of new associates. We introduce new staff not only to the department they have been endorsed to but rather to the whole property, thus an associate gets to know all departmental functions prior to embarking on specified duties in his/her department. “When acquiring new staff we always look for hidden talents when recruiting new associates – background checks and most important the person’s employment history. We review employees to see if they can take higher responsibilities in the future. We have a Room Attendant from the Housekeeping Department who has been groomed to be an Accountant, a Bellboy groomed to become a Sales Manager, a Bellboy groomed to become a Front Office Duty Manager in the short span of six odd years. These are just three instances of growth of Employees who have pursued their careers with us.” Looking to the future, Manoj is optimistic as Hotel Versailles Dubai faces many great opportunities for growth and further success. “Overall the future looks bright for Hotel Versailles Dubai, as we have a strong dedicated team, a vibrant city in the fast mode and ample opportunities ahead. Our future plans revolve around growth; once our upgrades are done we are going for a 4 star status and our parent company RP Group has several projects in focus which include a 5 Star property in Dubai Marina, a project on going, as we are seeking to create the Raviz Crowne Plaza and two more in Down Town Bur Khalifa Area.” Company: Hotel Versailles Dubai Contact: Manoj Padhi Email: [email protected] Address: 15th Street, Al Rigga, Deira, Dubai, PO Box 33382, UAE Phone: 00971 4 227 7880