MEA UAE Business Awards 2017

MEAMARKETS / UAE BUSINESS AWARDS 2017 81 , UA170053 Sharjah Electricity &Water Authority (SEWA) is an innovative water and electricity provider. We profile the firm to find out more and explore the secrets behind its success. Best Utilities Provider 2017 SEWA has witnessed consecutive huge development since its inception as a private company called Sharjah Electricity & Water Resources Co., then its ownership was transferred to Sharjah Government as (Sharjah Electricity and Water Department).With the tremendous economic modern industrial and civilization development boomed in the Emirate of Sharjah, His Highness Sheik Dr. Sultan Bin Mohammed Al-Qassimi, Member of Supreme Council and Ruler of Sharjah issued his visionary decree on foundation of Sharjah Electricity and Water Authority (SEWA) as monetarily and officially independent entity, to circulate and generate electricity, water and gas to the nationals and inhabitants of the emirate. His Highness Dr. Sheikh Sultan bin Mohamed Al Qasimi, the Supreme Council Member and Ruler of Sharjah issued the Amiri Decree No. 39/2014 on transfer and appointment of H.E. Dr.Rashid Alleem as Chairman of Sharjah Electricity and Water Authority. Drawing on this rich history, SEWA is constantly dedicated to give top notch supply of electricity, water and natural gas, and in addition bottled water services rendered by Zulal Water Factory, and fulfill the requirements of our clients. In line with keen interest of SEWA to provide reliable and convenient services, modern computerized facilities with state-of –the-art technologies have been established at its 6 customer care centers located in (Industrial Area, Halwan, Al Mareejah, Al Jazat, Al Qassimia, Al Majaz and Al Taawun) Alongside its head office in Sharjah City to encourage the routine exchanges of our clients. In this impact, SEWA empowered bill installment through Empost. Alongside this, SEWA enabled bill payment through Empost and launched its on-line bill payment and presentation service on its website with its new look in order to ease up the process of bill payment and presentation for our customers. This new stride comes as a continuation of the started ventures here, which incorporates the instalment of utilization bills through 17 major banks. In addition to smoothing the communication between SEWA and the public through SMS system. This was introduced in various shopping malls and cooperative societies throughout the city and two additional collection offices were opened at the premises of Al Qarain Cooperative Society and Al Batayah Municipality to enable our customers to easily and conveniently pay their utility bills. Overall, SEWA’s aim is to be successful and sustainable delivery of right projects on time. Innovation is something important part of SEWA’s future. The utility has signed long term partnership agreements with companies such as Siemens, ABB, GE, Rolls Royce and IBM to introduce smart technologies across various operations. Another area of innovation for SEWA is electric vehicle. This vehicle will be fully electrical and not hybrid. This is to spread the message of green power and help people to change their thinking towards sustainable solutions. We also plan to deploy solar powered charging stations in future. Recently SEWA was awarded 50001: Energy management ISO certification. The firm are the first in the Arab world to attain this certification, and the Energy management principles push for a sustained and better tomorrow. Using energy efficiency helps organizations save money and conserve resources and tackle climate changes. SEWA believes that using renewable and lean technologies will ensue a secure and prosperous future and healthy environment for generations to come. SEWA has started looking into “greener, cleaner energy resources” by retrofitting the conventional bulbs to LED Lamps on all street lights in the emirate of Sharjah. LED lights use less energy and last longer. Solar panels installed in SEWA’s parking areas light up the street lamps as well as the residential area. Additionally, SEWA aims to have a persistent supply of power, water and natural gas for its residents, business and commercial areas. Its robust and diverse energy utility framework guarantees get reliability to match the demands of its clients at an affordable cost. Its priority is to make energy and water accessible as a basic figure advancement of economic and social development of the emirate of Sharjah. As such the firm are focused on conserving many resources with which we have been entrusted. SEWA is thus taking small yet meaningful steps towards a greener future. Ultimately, moving forward SEWA hopes to maintain its leading role locally and international level in the field of sustainability and the rationalization of energy and water consumption in association with the noteworthy research institutions. This underlines the importance of the cooperation with UAEU, and one of the top research universities in the GCC and the Arab world. To achieve this the firm has depended on scientific research and development as one of the strategic priorities in the path towards sustainable development and in regards to this, SEWA had made cooperation agreements with the American University of Sharjah and the University of Sharjah to promote joint action and contribute to the development of the society. Company: Sharjah Electricity & Water Authority Contact: Boutheina Manai Email: [email protected] Address: Sharjah, PO Box 135, UAE Phone: 00971 6528 8888