MEA Q1 2018

MEAMARKETS / Q1 2018 21 cloudworks Targets Rapid Growth in Middle East with Increased Regional Uptake of Salesforce Technology Salesforce Service Cloud, Salesforce Community Cloud and Salesforce Marketing Cloud. “Sales Cloud is the only tool you will need to make your business grow. With features such as contact management and opportunity management, you can connect with customers and key persons to help secure and close deals while increasing your upsell opportunities to take your sales further,” says Souphien. Service Cloud can power up the customer support system with mighty features such as automating service processes to speed up case resolution, improving onsite support operations, providing support services to customers via voice calls, chats, emails and even SMS. It can also respond to customer queries and posts on different social media channels! “Whether a company is looking to implement a new Salesforce product, re-engineer the current organisation, design its marketing automation processes or conduct change management, it can be assured that cloudworks will provide the best expertise in the market,” concludes Souphien.