African Excellence Awards 2022 As one of the largest non-food retailers in Mauritius, Courts Mammouth has become a staple of the communities it becomes a part of. As a cornerstone of such regions, it operates out of various outlets including Rodrigues in order to provide everything for the home under one roof. This includes furniture, electricals, electronic care, and leisure, and all follows the vision of founder Bruce Cohen when he set up the company, beginning with the first store that found its footing near the capital of Mauritius in 1985. Courts Mammouth, a true Mauritius success story, is a chain of stores dedicated to ensuring that families in its areas can always find the household supplies they need under one roof. Fundamentally, it was the first retailer to make such household items affordable to Mauritians with consumer credit, and it has remained a highly reputable brand ever since, one that its families rely on as a part of their usual shopping routine. Having been in operation on the island for over 37 years at this point, the company employs over 850 people across its head offices, warehouses, customer care centres, stores, and training centres, all of whom are on the same page as far as what the most important element of Courts Mammouth is: impeccable customer service. Indeed, this is the most pivotal unifying tenant of the store. Having won the ‘company of the year’, ‘people’s choice’, ‘best business of the year’, ‘best online shopping retailer’ and ‘fastest growing company’ awards, all in quick succession, both revenue and profitability have held up incredibly well over the years it has been in operation, even over the pandemic. This has shown its clients that even in times of serious tumult, Courts Mammouth will be ready and willing to serve them, and happy to do so, as well. With over 22 stores open in the Mauritius region – two of which are in Rodrigues and are major sales channels through which the company can display its products – it can reliably be found all over, and its customers appreciate that wherever in Mauritius they go, it’s likely they won’t be far from what they need. As the cutting-edge leader of innovation and omnichannel shopping, its brick and mortar and ecommerce both have been growing exponentially as of late. Having developed longstanding relationships with fully fledged suppliers, it benefits hugely in terms of lead time, able to get hold of any stock it might need in good time and at short notice, storing such things for distribution in its top of the range warehouse. This warehouse, another part of he impressive commerce kingdom that the founder has set up, has become a true shining beacon for the future of the industry. Often capturing the attention of visitors from other leading companies it offers home delivery on most items via mobile application, and implements new concept store designs to improve service beyond the existing delivery methods on a near daily basis, from same day delivery to next day delivery, click and collect, and Courts Drive services. Thus, over the past three years, this has become paired with its new and expanding product lines to help it maintain its position at the very head of the pack. With homeware, contemporary furniture, technology, transport, leisure, and more its in-store displays and website both provide an easily accessible and user intuitive experience, guided in store by its staff and online by comprehensive web development. As CEO, Andrew Cohen is excited say that he has been able to take over from his father to great success, able to push the company to greater heights since his appointment in 2019. Having organically grown from sales of 44 million US dollars in 2018 to 79 million in 2022, this household name is more well known now than ever before. Moreover, the increase in profitability has also meant for a huge increase in the interest its wider market segment has in it, with peers and partners alike sitting up and taking notice of just how well Courts Mammouth has been doing in the service of its customer base. Its diverse supply chain, vertically integrated business, and development cycle of furniture each makes this company a vastly trusted and top of the range voice in export circles. Led by an experience UK sofa expert, it has acquired one of the largest Mauritian sofa factories as an asset, and this allows it to triple production for export orders. Courts Mammouth also continues to develop other Best Online Shopping Retailer 2022
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