MEA | African Excellence Awards 2024 30 Jul23190 May24575 Most Dedicated F&B Manager 2024 (Angola): Carlo Martins When it comes to dedication in the food and beverage industry, few go further than Carlo Martins. As Hotel Continental Horizonte’s F&B Director, Carlo brings a wealth of experience and a deep knowledge of luxury hospitality to the table, allowing him to deliver exceptional guest experiences fitting of such a remarkable hotel. Across his esteemed career, Carlo has held more than 20 positions, working his way up from a waiter to the management position he today excels in. We catch up with Carlo for more. Across his career, Carlo Martins has successfully navigated the hospitality industry’s complex landscape, honing his skills every step of the way to become a highly skilled professional. Each opportunity that has come Carlo’s way has been embraced and seen as an opportunity for him to learn and develop. As Carlo explains, “my journey has been defined by the relentless pursuit of excellence, fuelled by a passion for innovation, a commitment to service, and an unwavering dedication to surpassing industry standards.” As for the values that Carlo seeks to embody, he prizes integrity, excellence, and empathy above all. Adherence to such traits guides Carlo towards an innovative F&B management style at Angola’s Hotel Continental Horizonte, where he pushes the boundaries of innovation and service whilst upholding the highest of standards across the board. Throughout the hotel’s F&B settings, these qualities manifest themselves in the form of actions, be it transparent communication, ongoing evaluation, or anticipating guest concerns. With these distinguishing points to boot, it should come as no surprise that one of the hotel’s unique selling points is fine dining, this thanks to a sizeable restaurant and the handful of exemplary bars that are dotted throughout the hotel. In these environments, patrons can expect to find exceptional culinary experiences that bring together quality, authenticity, and a healthy sprinkling of innovation. Personalised service comes as standard, and Carlo and his team have a track record of consistently exceeding guest expectations. Widening the scope to beyond just its F&B department, one of the defining elements of Hotel Continental Horizonte more broadly is its commitment to innovation and sustainable growth. This can be seen in a number of transformative projects that have recently been carried out, many of which have been aided immeasurably by Carlo and his team. He tells us, “we are investing in human capital and promoting inclusive growth, not only creating job opportunities but also nurturing a skilled workforce.” On the back of this, the hotel’s internal culture is rooted in empowerment and taking pride in collective success. Since its staff are the backbone of the hotel and integral in it achieving guest satisfaction, employees are afforded everything they need across comprehensive training and development programmes. For Carlo, “by staying true to our core values and nurturing a sense of belonging and camaraderie amongst our team members, we ensure that our company culture remains vibrant and resilient, even as we continue to evolve and grow.” Moreover, promoting social responsibility in luxury hospitality settings is of paramount importance for the hotel, with this linking to the wider country’s growing demand for sustainable tourism initiatives. Angola is beautiful, steeped in heritage and natural beauty, and complete with all of the amenities one would expect from a luxury holiday destination. Thus, the hotel’s primary aims concern preserving this awe-inspiring landscape, promoting community engagement, and driving economic empowerment across the nation. Looking ahead to both the future of the hotel and its F&B department, Carlo states, “whilst specific plans and projects are confidential at this time, I am committed to driving excellence and spearheading further initiatives that elevate guest experiences and contribute to the success of our organisation.” He continues, “for the remainder of 2024, I am dedicated to leading my team with passion and purpose, exploring opportunities for professional development, and achieving new milestones in service and innovation.” Standing as a beacon of luxury hospitality in Angola, Carlo, his team, and everyone else working at Hotel Continental Horizonte is wholly dedicated to delivering experiences that guests will remember for a lifetime. Recognised as the Most Dedicated F&B Manager 2024 (Angola), Carlo tells us in closing: “As I continue to evolve and adapt to the ever-changing landscape of hospitality, I remain steadfast in my commitment to delivering unparalleled experiences and fostering a culture of excellence across every endeavour.” Contact: Carlo Martins Company: Hotel Continental Horizonte Web Address: https://hotelcontinentalhorizonte.com
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