30 MEA MARKETS / Business Awards 2021 Dec21269 Established by a group of young emergency doctors and management professionals, Universal Medical Transfer Services (UMTS) is entrusted with vast experience and expertise in emergency medical transfers. Named the Most Innovative Patient Transfer Service Company within the United Arab Emirates, UMTS provides a wide-ranging service that includes bed to bed service, doctoral advice, booking hospital accommodation, arranging ground, air and water medical transfers and the monitoring and update of patient conditions. Most Innovative Patient Transfer Service Company - UAE Founded in 2016, Universal Medial Transfer Services (UMTS) has an outstanding team of dedicated medical professionals who work around the clock to ensure they provide the best quality services to its clients - unmatched in the healthcare sector, all through a network of associates internationally. AT UMTS, its remarkably talented team provides unparalleled medical transfer services to hospitals, airline companies, corporate groups, embassies, hotels, insurance companies, government departments and individuals across the globe. Therefore, securing an international reputation and promoting its success through every person the UMTS team can help and support. In such a delicate sector, UMTS’s mission is to provide unequivocal standards of services whilst remaining focused on the overall goal – to give an entire customercentric experience that heavily encompasses the importance of every individual uniquely and with utmost respect and responsibility. “We believe our first responsibility is always to provide world-class professional service to our patients and clients. We honour their trust and are committed to doing everything it takes to put in our best possible effort to transfer each person safely. Therefore, to ensure this, we have a detailed process and framework to make sure that all client requirements are met from first contact until the completion of our services is delivered,” explains founding partner and CEO Nijil Ibrahimkutty. Since the company’s establishment, UMTS has delivered more than 1000 patient transfer services with the same continuous success and unbreakably high standards that has led them to be recognised in the first place. Founded with determination and care for each client, UMTS is always putting its best efforts forward to deliver a service that is entirely unique due to the love and respect its team members provide within the service. Moreover, what sets UMTS apart is its use of automation and technology. Nijil explains, “We have a built-in international network of medical escorts which is a digital platform to make sure to pool in rightly certified, trained, experienced and skilled medical escorts for medical transfers. Moreover, we have incorporated a digital platform that coordinate’s the entire transfer system to ensure seamless and simple delivery services.” Currently, UMTS is attempting to recover from the impact of Covid-19, with travel restrictions heavily affecting its service delivery. With the addition of mandatory quarantine and other imposed restrictions through other surrounding countries, UMTS’s medical team has faced several problems concerning travelling and vaccinations. However, with challenges, opportunities arise and have allowed the company to work closely with embassies and government departments, which has opened new markets for UMTS to explore. Additionally, UMTS has begun doing intense critical care transfers, enlightening the company to new prospects. Nijil explains, “It was a new horizon for us, where we untapped and dared to touch territories uncharted in the aviation medicine industry within the UAE.” For UMTS, the transferring of covid-positive patients’ and repatriation to restricted territory was prevalent and in trend during the several lockdowns in the industry. While it did affect business in terms of volume and restriction, UMTS recognised the silver lining and was rewarded with the addition of experience and expertise. With the main focus on keeping the quality of its service unwavering, the team at UMTS continues to stand out amongst competitors. Due to this recent recognition and international appreciation, UMTS is currently exploring the Saudi and Egypt markets and is expected to have its first offices in these locations by the end of 2022. Proudly at the forefront of the industry, UMTS is the leading international patient transfer service company within the UAE. With that, the company aims to become a globally renowned fully-fledged medical assistance company within the next few years. Company: Universal Medical Transfer Services LLC Name: Nijil Ibrahimkutty – Founding Partner and CEO Email: [email protected] Web Address: www.universalmedicaltransfers.com Universal Medical Transfer Services LLC
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