GCC Enterprise Awards 2017

20 MEA MARKETS / APRIL 2017 , Initially founded as a contracting company, Gulf STAR Group now supports clients across a wide range of verticals including advertising, trading, transportation, travel agencies, publishing and hospitality services and is the exclusive distributor of Tonino Lamborghini Luxury Beverages in theMEA region. We invited Business Director Naveed Abdulla to share the secrets behind the firm’s success so far. Best Brand in Innovative Business Excellence - MEA Founded in 1991, Gulf STAR Group draws on over 25 years’ experience to provide end-to-end customer care solutions. Naveed explores how the firm marks itself out as the best possible option for its clients by working diligently to offer the very highest standards of service and support. “Here at Gulf STAR Group, we deliver services from both onsite or near shore centres as also from offshore locations, depending on business demands. It is of utmost importance to us, that we are based in Qatar, the host country for the FIFA World Cup 2022 and also an economy with the highest per capita income. What sets us apart from our competitors is that we continually innovate with technology, delivery models and labour pools. Infusion of industry best practices and scope for overall process improvements and transformation are the driving factors of our group. We guarantee excellent standard of service quality in line with the brand characteristics and the service expectations of our individual clients.” Looking ahead, Naveed foresees a bright future for the group as it seeks to build upon its current success by expanding its operations globally. “Overall, Gulf STAR Group continues to strategically position itself, capitalising on the favourable market while contributing to a large proportion of civil, engineering, hospitality, services and development projects in Qatar. “To take advantage of the opportunities we have currently and support a wide range of clients, Gulf STAR Group has extended its operations to the UAE, India and Hong Kong, further adding Oman and Bahrain to the portfolio this year. In addition, the Group intends to expand towards Europe, Far East, Asia and the UK with its hospitality projects in line with Qatar 2022 FIFA World Cup. “While talking about the FIFA World Cup, it is worth mentioning that Gulf STAR Group added another feather to its cap in 2013 by launching the now much- acclaimed business monthly, BQ, Magazine that upholds an enviable standard in independent business reporting. Forty-three issues old, the magazine’s primary target audience comprises C-Level executives, investors in Qatar and the MENA region and the business community in general.” MAB17017